Andrew K Hvq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have forgotten my wii parental control password and the security questions

I started using my Wii again after years of not using it and forgot my password for parental controls and all my security questions. Is there a way to fix that??
View full review

Preferred solution: My password

Resolved
Temme Moore

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Terrible technical support & antiquated backend services

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 10, 2024

Company fixed the issue and I have been provided with apology. They finally fixed the block on our account.

We were finally able to add credit card info to be able to pay for our yearly account. But it was only after countless phone calls, several hours of being on the phone to get this accomplished over the period of weeks.

Original review Jan 03, 2024
There was fraud on my credit card. So, I had to dispute charges on the card to get it closed and get a new card issued.

I went into my Nintendo account to change the card number to be able to renew my Nintendo Switch Online Family membership. First, I found out there was a ban on my account, due to the disputed charge of a whopping $34.99. I was also banned from entering a different card in place of the old one to be able to renew my membership for the year. So, I called, but little did I know that it would be 1 of about 50 times that I have had to call.

Each time, technical support would tell me a different story, some people flat out lied, and some people literally hung up. The technical support that is not equipped to do their jobs and they do not know what to do when someone asks questions that are not in their manual. Their manual is where their "skills" end. I don't even know if these people have even seen a Switch, that is how bad it is.

I do not think that they have a proper understanding of the pay system and different methods of payment. You'd think that people that were helping others would want to understand how things work and you would think that Nintendo would want to educate their tech support team on the flows, processes, and errors. There should be use cases/diagrams, etc. From my perspective, there is a huge gap between what is given to technical support and what is going on in the backend.

I got the ban lifted on my account and I was told that I was good to put in another card and renew. I tried that, I got the same error code. I was told to try eshop gift cards. I thought great, I have enough gift card amount, but when you try to pay for it with gift cards, it also asks you to input a credit card number so that they can set up recurring payments on a yearly basis.

I got an error when I tried to use the gift cards because it still wouldn't accept any credit card that I put in. You would think that support would know this, but they don't. They obviously have no Product people because a Product person would sit and think through every type of scenario and flow and they should test for it. Also, they could use that documentation to be able to educate tech support on what is going on in this instance.

Nobody could answer what was going on! I was told that it could take a couple of days. I finally called so many times they kicked me to a supervisor. The supervisor told me that it would take 30-45 days to resolve.

Differing stories every time. Each time that I called people would ask for different information. Sometimes I would call and have to give the same information over and over and over again. It was like they weren't documenting ANYTHING.

Today, I get an email that everything is resolved and they were going to close out the issue on their end. I call to find out if both issues were resolved or just the one. I give the case number. I get asked what is going on.

I said, I just gave you the case number and wanted to see if both issues were resolved. It doesn't get anymore basic.
The other thing - if the automated phone system asks you to input your case # to be routed to a supervisor, why are people asked the case number again? Also, each time that you call, the person has to put you on hold for at least 5 minutes to review your case. Not one call of mine out of the 50 calls were less than 30-45 minutes.

At one time I was on the phone for 110 minutes!
I have always been a Nintendo fan. I have had everything that they have created from the beginning. But what I am finding is that their backend services for the Switch seem antequated and it seems like only a select few have access to it. This is a huge problem.

There is such a gap between technical support to supervisors to the people who are actually doing the work. It also seems like their support/ticketing system is awful. I surely hope that the Switch 2 doesn't inherit these really poorly designed systems. Either they were built without a lot of thought, or they are just so old that they can't be worked with.

Either way - the customers, technical support, supervisors, etc., and everyone in between are having to pay the price because of bad design and plain greed for not wanting to make things better.

Shame on the execs at Nintendo.
I feel like a broken record today saying this - but I think that Nintendo should open up it's work policy to allow remote working and expand it's talent pool. Maybe broaden their horizons and be more diverse, rather than just hiring people in the pacific northwest.
View full review
Pros:
  • Great games
Cons:
  • Bad backend systems & tech support
  • Hire better product people

Preferred solution: I just want to be able to pay to renew my yearly family sub to Nintendo online. I also want them to read what I wrote about their products and extending their talent pool.

User's recommendation: Get a case number and don't rely on them to communicate with you.

Manuel M Zxi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The r button wont work on my joyc

Nintendo - The r button wont work on my joyc
The right Nintendo switch button doesn't work I want it to work again please fix it the button isn't working I need to fix please if you can fix it please the right Nintendo switch button isn't working and I need you guys to fix it if you can do that please the right joystick button isn't working so I need help please
View full review

User's recommendation: I need you to check out my Nintendo switch button doesn't work right button

Maria R Uld

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have a Nintendo card I purchased I scratched it wrong I cannot read all numbers on the back

I have a Nintendo card I purchased I scratched it wrong I cannot read all numbers on the back
I have a Nintendo card I purchased I scratched it wrong I cannot read all numbers on the... - Image 2
I have purchased this card I scratched wrong I cant see all of the numbers on the back can I get help with this pleasee its for my son
View full review

Preferred solution: I just want to see if I can get the rest of the letter or numbers I’m trying to use this card

Resolved
sebastian m Qty

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Old account back patric

Nintendo - Old account back patric
Updated by user Jan 15, 2024

Company fixed the issue and I have been provided with apology. i'm sorry for it like i'm just anrgy about it like if they just added a hint like none of this shoud be happing i'm sprry.

Original review Jan 15, 2024
kick out of account/forgot password just plzz just give me my old account and just give me a hint if i forgot it like this just crazy
View full review

Preferred solution: my old account password back

User's recommendation: plzz just give my my old account password by just giving hints

Akira A Jib

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Reykjavik, Reykjavikurborg

Nintendo account access

Hello there. I need help with getting into my Nintendo account. I forgot password of my account and clicked "Forgot password". To reset it i had to give my age and nickname. But i don't know what my nickname was. Could you help me find my nickname so i have access to my Nintendo account.
View full review
Lavanden M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Eligible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Nintendo - Eligible
Hey i am 14 years old my birthday is my may 17 i was born 2009 I'm eligible to play some of your games please allow me to.
View full review
Loss:
$43
Pros:
  • Fun games
Cons:
  • Need a membership

Preferred solution: Full refund

User's recommendation: Make more stuff free like dlc and games or make them cheaper please

Tracy M Gyw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Switch light port needs replacement

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We had a great experience. Customer service was amazing. All my questions were answered. Very knowledgeable and I learned so much. Thank you, Tracy & Bently
View full review
Pros:
  • Only pros

Preferred solution: Recieved answers

User's recommendation: Yes!

Anonymous
map-marker Newbury, England

Fault Nintendo switch

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hello, I brought Nintendo switch from very last year January 2023 the product is within it warranty period .it has 2yrs warranty. The Nintendo stop working all of a sadly you can charge it . Thats mean is manufacturing faulty . I send to Nintendo for repair since it still in the warranty period. And they are charging me £190, I dont understand why I should paid for repair that is not my fault. How can one buy an expensive product and within one year it stop working? The Nintendo stop working automatically we cannot charge it , this is manufactured fault. Thanks Eric
View full review
Ethan D Zce

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grand Rapids, Michigan

Master key 3ds

I need my master key my inquiry number is 136888**** please give me the master key Im begging you please
View full review
1 comment
Guest

Never beg. No matter what else ever happens, do not beg anyone for anything.

Ethan D Zce

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grand Rapids, Michigan

Master key 3ds

I need my master key my inquiry number is 136888**** I want to play my 3Ds again it was mistake not playing it in a long time if you could just give me that master key that would be brilliant
View full review

User's recommendation: Please

Tracy M Gyw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arroyo Grande, California

Switch light port needs replacement

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No complaint just wanted to find out if I should fix an Nintendo switch or get a new one. Very helpful, thank you.
View full review

User's recommendation: Other consumers should use your line too.

Carrie P Lqr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Many broken Switch Lites

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Good afteroon. I am writing because I am frustrated.

I own six switch lites. Out of them 3 just stopped working for seemingly no reason. I have tried your button push recommendations. I took them to a repair shop.

They were able to fix one as some of to cords weren't completely plugged in but the other 2 have no problems that they cpuld find. I just find it ridiculous that I have spent my hard earned and limited money to buy your products only to have to spend more to have one repaired and to have two that just won't work. Not only did we buy the consoles but we bought SD cards, wheels, games and other accessories only to be left with hundreds of dollars of unuseable equpitment and to be disappointed by the customer service telling me that there was nothing that could be done.

Upon research I see that this is not a unique or isolated incident. As a life long Nintendo fan and consumer, I am disappointed and saddened.

View full review
Loss:
$600

Preferred solution: Working consoles

Resolved
Ali b Jnx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Nintendo Account Issue (Email)

Updated by user Dec 05, 2023

Company fixed the issue and I have been provided with apology. By contacting them, and resolving my issues regarding my email address

Original review Nov 20, 2023
I want to change my email address associated with my Nintendo account, because the registered email I cannot get access to it anymore, and I tried to contact the customer support many times even by calling but nothing helped, and i contacted the customer support and they didn't help much, and i want immediate help please.
View full review
Pros:
  • Cute device
  • Capable of playing the latest new games
  • Portable
Cons:
  • I have the light version and i wished it can be connected tothetv

Preferred solution: An Email changing if possible instead of creating a whole new account

Ali b Jnx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They were quick to answer, Calm, Sounded happy & cheerful

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They helped me change my Nintendo email through my last transaction. My problem which was finding their respected time to call them, so I had no choice but to contact their email back then, so I was messaging them and with a little back and forth, my issue was not resolved so when I called them, (thank God of course) they solved my issue quickly within 10 minutes.
View full review
Pros:
  • Good old games
  • Capable of playing the latest new games
  • Emulation nintendo system has
Cons:
  • Cannot be connected to the tv or any external monitor

Preferred solution: Email changing information

User's recommendation: call them, they are pretty responsive, but be sure to find the exact timing on your respected country.

Jan S Zxu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Used switch

Hello, I bought a used Nintendo switch through an ad, and after a few days I found out that it has parental controls. I have tried contacting both the seller and the account holder to no avail. I don't want to go for an illegal jailbreak. That's why I'm turning to you. Are you able to help me in any way?My support number 1168-25**-**81-0***-****-*. And my serial number: XJE700******** Thank you in advance for the quick processing or at least being quickly informed. Skacik
View full review

Preferred solution: Unlock parental control

About

Related Companies

Nintendo Australia, Super Smash Bros

Summary

Nintendo is a Japanese international consumer electronics company headquartered in Kyoto. Nintendo is the largest video game company in the world. Nintendo was founded in 1889. Since 1983 the company has sold more than 2.4 billion video games and over 4 20 million hardware units all over the world. Millions of people all over the world have become fans of Nintendo video games. Nintendo is considered to be the world’s leading manufacturer of interactive entertainment. Nintendo games and gaming devices are known as one of the best in the market. High-quality products and competitive prices make this brand so popular.

Nintendo reviews and complaints

Nintendo is ranked 101 out of 1290 in Games and Movies category

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article