Nintendo
Nintendo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nintendo has 2.6 star rating based on 77 customer reviews. Consumers are mostly neutral.
80% of users would likely recommend Nintendo to a friend or colleague.
- Rating Distribution
Pros: Games, Mature games, Capable of playing the latest new games.
Cons: Lack of options to transfer data, Products are never available, Cannot log in on different systems.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nintendo has 2.6 star rating based on 77 customer reviews. Consumers are mostly neutral.
80% of users would likely recommend Nintendo to a friend or colleague.
- Rating Distribution
Pros: Games, Mature games, Capable of playing the latest new games.
Cons: Lack of options to transfer data, Products are never available, Cannot log in on different systems.Recent recommendations regarding this business are as follows: "Please", "0", "Yes!", "Other consumers should use your line too.", "I need you to check out my Nintendo switch button doesn't work right button".
Most users want Nintendo to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Billing Practices. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified ReviewerI have forgotten my wii parental control password and the security questions
Preferred solution: My password
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Terrible technical support & antiquated backend services
Company fixed the issue and I have been provided with apology. They finally fixed the block on our account.
We were finally able to add credit card info to be able to pay for our yearly account. But it was only after countless phone calls, several hours of being on the phone to get this accomplished over the period of weeks.
I went into my Nintendo account to change the card number to be able to renew my Nintendo Switch Online Family membership. First, I found out there was a ban on my account, due to the disputed charge of a whopping $34.99. I was also banned from entering a different card in place of the old one to be able to renew my membership for the year. So, I called, but little did I know that it would be 1 of about 50 times that I have had to call.
Each time, technical support would tell me a different story, some people flat out lied, and some people literally hung up. The technical support that is not equipped to do their jobs and they do not know what to do when someone asks questions that are not in their manual. Their manual is where their "skills" end. I don't even know if these people have even seen a Switch, that is how bad it is.
I do not think that they have a proper understanding of the pay system and different methods of payment. You'd think that people that were helping others would want to understand how things work and you would think that Nintendo would want to educate their tech support team on the flows, processes, and errors. There should be use cases/diagrams, etc. From my perspective, there is a huge gap between what is given to technical support and what is going on in the backend.
I got the ban lifted on my account and I was told that I was good to put in another card and renew. I tried that, I got the same error code. I was told to try eshop gift cards. I thought great, I have enough gift card amount, but when you try to pay for it with gift cards, it also asks you to input a credit card number so that they can set up recurring payments on a yearly basis.
I got an error when I tried to use the gift cards because it still wouldn't accept any credit card that I put in. You would think that support would know this, but they don't. They obviously have no Product people because a Product person would sit and think through every type of scenario and flow and they should test for it. Also, they could use that documentation to be able to educate tech support on what is going on in this instance.
Nobody could answer what was going on! I was told that it could take a couple of days. I finally called so many times they kicked me to a supervisor. The supervisor told me that it would take 30-45 days to resolve.
Differing stories every time. Each time that I called people would ask for different information. Sometimes I would call and have to give the same information over and over and over again. It was like they weren't documenting ANYTHING.
Today, I get an email that everything is resolved and they were going to close out the issue on their end. I call to find out if both issues were resolved or just the one. I give the case number. I get asked what is going on.
I said, I just gave you the case number and wanted to see if both issues were resolved. It doesn't get anymore basic.
The other thing - if the automated phone system asks you to input your case # to be routed to a supervisor, why are people asked the case number again? Also, each time that you call, the person has to put you on hold for at least 5 minutes to review your case. Not one call of mine out of the 50 calls were less than 30-45 minutes.
At one time I was on the phone for 110 minutes!
I have always been a Nintendo fan. I have had everything that they have created from the beginning. But what I am finding is that their backend services for the Switch seem antequated and it seems like only a select few have access to it. This is a huge problem.
There is such a gap between technical support to supervisors to the people who are actually doing the work. It also seems like their support/ticketing system is awful. I surely hope that the Switch 2 doesn't inherit these really poorly designed systems. Either they were built without a lot of thought, or they are just so old that they can't be worked with.
Either way - the customers, technical support, supervisors, etc., and everyone in between are having to pay the price because of bad design and plain greed for not wanting to make things better.
Shame on the execs at Nintendo.
I feel like a broken record today saying this - but I think that Nintendo should open up it's work policy to allow remote working and expand it's talent pool. Maybe broaden their horizons and be more diverse, rather than just hiring people in the pacific northwest.
- Great games
- Bad backend systems & tech support
- Hire better product people
Preferred solution: I just want to be able to pay to renew my yearly family sub to Nintendo online. I also want them to read what I wrote about their products and extending their talent pool.
User's recommendation: Get a case number and don't rely on them to communicate with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe r button wont work on my joyc
User's recommendation: I need you to check out my Nintendo switch button doesn't work right button
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have a Nintendo card I purchased I scratched it wrong I cannot read all numbers on the back
Preferred solution: I just want to see if I can get the rest of the letter or numbers I’m trying to use this card
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Old account back patric
Company fixed the issue and I have been provided with apology. i'm sorry for it like i'm just anrgy about it like if they just added a hint like none of this shoud be happing i'm sprry.
Preferred solution: my old account password back
User's recommendation: plzz just give my my old account password by just giving hints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Reykjavik, ReykjavikurborgNintendo account access
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEligible
- Fun games
- Need a membership
Preferred solution: Full refund
User's recommendation: Make more stuff free like dlc and games or make them cheaper please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSwitch light port needs replacement
- Only pros
Preferred solution: Recieved answers
User's recommendation: Yes!
Fault Nintendo switch
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Verified Reviewer | Grand Rapids, MichiganMaster key 3ds
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Verified Reviewer | Grand Rapids, MichiganMaster key 3ds
User's recommendation: Please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Arroyo Grande, CaliforniaSwitch light port needs replacement
User's recommendation: Other consumers should use your line too.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMany broken Switch Lites
Good afteroon. I am writing because I am frustrated.
I own six switch lites. Out of them 3 just stopped working for seemingly no reason. I have tried your button push recommendations. I took them to a repair shop.
They were able to fix one as some of to cords weren't completely plugged in but the other 2 have no problems that they cpuld find. I just find it ridiculous that I have spent my hard earned and limited money to buy your products only to have to spend more to have one repaired and to have two that just won't work. Not only did we buy the consoles but we bought SD cards, wheels, games and other accessories only to be left with hundreds of dollars of unuseable equpitment and to be disappointed by the customer service telling me that there was nothing that could be done.
Upon research I see that this is not a unique or isolated incident. As a life long Nintendo fan and consumer, I am disappointed and saddened.
Preferred solution: Working consoles
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Verified ReviewerResolved: Nintendo Account Issue (Email)
Company fixed the issue and I have been provided with apology. By contacting them, and resolving my issues regarding my email address
- Cute device
- Capable of playing the latest new games
- Portable
- I have the light version and i wished it can be connected tothetv
Preferred solution: An Email changing if possible instead of creating a whole new account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey were quick to answer, Calm, Sounded happy & cheerful
- Good old games
- Capable of playing the latest new games
- Emulation nintendo system has
- Cannot be connected to the tv or any external monitor
Preferred solution: Email changing information
User's recommendation: call them, they are pretty responsive, but be sure to find the exact timing on your respected country.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUsed switch
Preferred solution: Unlock parental control
About
,
Nintendo is a Japanese international consumer electronics company headquartered in Kyoto. Nintendo is the largest video game company in the world. Nintendo was founded in 1889. Since 1983 the company has sold more than 2.4 billion video games and over 4 20 million hardware units all over the world. Millions of people all over the world have become fans of Nintendo video games. Nintendo is considered to be the world’s leading manufacturer of interactive entertainment. Nintendo games and gaming devices are known as one of the best in the market. High-quality products and competitive prices make this brand so popular.
Nintendo is ranked 101 out of 1290 in Games and Movies category
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