Contact Nintendo Customer Service
Nintendo Phone Numbers and Emails
Toll-Free Number:
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(800) 255-3700
Customer Service:
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(425) 882-2040Main
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(855) 548-4693Outside US and Canada
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(800) 788-0711TDD
Nintendo Emails:
How to Contact Nintendo?
Most Popular Number:
| Total calls: 995 | Issues resolved: 65 | Last call: Mar 24, 2025 |
Nintendo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Nintendo Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Nintendo is 8002553700. 70% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Saturday, while the shortest are on Thursday. The average call time is 5 minutes.
Be prepared for the call as Nintendo may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Nintendo Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Nintendo is 8002553700. 70% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Saturday, while the shortest are on Thursday. The average call time is 5 minutes.
Be prepared for the call as Nintendo may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Nintendo mainly because of product/ service, account and request for information.
25% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Nintendo is entertainmentrequest@noa.nintendo.com. 90% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Nintendo Website:
Nintendo Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 6:00am - 7:00pm (PT)
Locations:
Redwood City
2000 Bridge Pkwy,
Redwood City, CA 94065
Nintendo of Europe GmbH
Goldsteinstraße 235,
60528 Frankfurt am Main,
Germany
Nintendo of Canada Ltd.
Suite 150, 2925 Virtual Way,
Vancouver, BC V5M 4X5
Canada
Nintendo France S.A.R.L.
Le MONTAIGNE 6,
Boulevard De L'Oise 95031
Cergy Cedex, France
Nintendo Benelux B.V.
Zoomstede 21,
3431 HK Nieuwegein,
The Netherlands
Nintendo Ibérica, S.A.
Estébanez Calderón nº 36-5,
Edificio Discovery Planta 6
28020 Madrid, Spain
Nintendo RU LLC.
115054, city Moscow,
Paveletskaya Square,
house2, building 3, Russia
Nintendo Australia Pty Limited
804 Stud Road,
Scoresby, Victoria 3179,
Australia
Nintendo of Korea Co., Ltd.
12F, Central Place, 50,
Seosomun-ro, Jung-gu,
Seoul, 04505, Korea
Nintendo (Hong Kong) Limited
Unit 2101-7,
19 The Metropolis Tower,
10 Metropolis Dr.,
Hunghom, Kln.,
Hong Kong
Fax:
Nintendo Customer Service Reviews
The customer service representative was very helpful answering all questions, She was very thorough and friendly while she worked with me.I had some questions about whether I could use a Nintendo switch lite as a person with a disability who has the use of the left hand predominantly. She explained to me about the demo games available to play online so I can see if I would be able to play them.
The only thing she could not help me with was giving me a system to review for the disability community and the ease of playing its Nintendo switch systems. Great job!
Thank you,
Amy Nelson
I bought an e-shop card. It does not work.
I called the store and Nintendo customer service. Not only was there no answer, but when they did respond, neither of them could help.
It's frustrating that I spent my money on a specific thing and it's not working. It's just not a good image to portray when this is what you're offering paying customers.
How Good is Nintendo's Customer Service?
Summary of Nintendo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Nintendo?
Product/ Service Question:
- “My games won’t transfer to my sdcard and I get an error message when I try to save anything on it causing me to lose my game data multiple times. I haven’t just lost game play data it looks like I lost games or downloads as well. I called about t”
- “Can't play games off line”
- “Product question”
Account Question:
- “Lost account”
- “I can’t get my Account information”
- “Issue with membership”
Request for Information Question:
- “Help to start a game”
- “Reset parental controls confirmation number 90829316”
- “Need help”
Cards Question:
- “Gift cards”
- “E shopCard not working”
- “MicrosoftSD card stoped working”
Payments and Charges Question:
- “I ordered an expansion pack for mario karts and it charged me for individual and family pack”
- “Payment method”
- “Fraudulent bill”
Refund Question:
- “Refund on purchase of game”
- “Need to refund coins”
- “Refund”
Return/ Replace Question:
- “I'm putting in my Correct password' & it's not working”
- “Need to return a subscription”
- “To change the parental controls and email”
Website/ Application Question:
- “I can't download fortnight”
- “Wrong download”
- “I bought world war z for $29 and it still won't download and it's showing I purchased it.”
Shipping and Delivery Question:
- “Missing order”
- “I lost the phone that the emails on, so I can't get the verification code”
- “Package mailed to wrong location”
Activation/ Cancellation Question:
- “Activate $20 Nintendo gift card”
- “Automatic renewal”
- “Canceled preorder never got my money back”
Staff Question:
- “My switch was not turning on and I need to call customer service”
- “Customer service”
- “It's about Chris being rude to me today”
Other Question:
- “Nintendo eshop”
- “Trying to restart something”
- “No visual”
Compare Nintendo Customer Service To
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