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Contact Nintendo Customer Service

How to Reach a Person at Nintendo

Verified Contact Information

Toll-Free Number:

  • 1-800-255-3700
Call customer service
Send Message

Customer Service:

  • 1-425-882-2040
    Main
  • 1-855-548-4693
    Outside US and Canada
  • 1-800-788-0711
    TDD
  • 1-800-422-4281
    TTY
  • 1-800-895-1672
    US and Canada only

Investors/ Franchising:

  • +8 175 662 9600
  • +8 177 421 3191

Legal:

  • 1-888-977-7627
    Privacy Inquiries

Media:

  • 1-425-861-2055
    Public Relations

Nintendo Emails:

Customer Service
Product placements
Fundraising/ Donations
General Info
Licensing
Legal
DMCA Inquiries, ESRB Privacy Certified, Privacy Inquiries
Media
PR Inquiries
useragreement@noa.nintendo.com

Nintendo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Nintendo Phone Number
1 (800) 255-3700
Average Hold Time
00:05:12
Average Calls duration
5 minutes
Most Popular Nintendo Email Address
entertainmentrequest@noa.nintendo.com
Nintendo Live Agent Availability
15% of callers successfully reach a real person
Issue Resolution Rate
Low (24% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Nintendo?

Most Popular Number:

(800) 255-3700
Total calls: 1 150 Issues resolved: 77 Last call: May 9, 2026

The Nintendo Customer Service phone number is 1-800-255-3700. You can use it to get in touch with Nintendo customer service regarding their services and products. Nintendo customer service phone number is available from 6 AM to 7 PM PT throughout the week. However, the customer service is entirely closed on major holidays like Thanksgiving, New Year’s Day, and Christmas. Whether you require game support, product enquiry, or technical support, Nintendo's customer service number is readily available during operational hours.

Nintendo customer support is available throughout the week and on the weekends. You can reach out to them any time between 6 AM to 7 PM PT. This allows the Nintendo Customer Service team to cater to different customers with a variety of queries or concerns. Additionally, these flexible hours help customers from different time zones get assistance for their problems. However, if you have problems outside of working hours, you will have to wait until the next day to get in touch with the Nintendo Switch Customer Service and get it resolved. Also, it should be considered that customer support will not be available on major holidays.

Nintendo customer service does not offer support via email address. But the company provides other ways to help its customers with any queries. You can visit the Nintendo official website and click on ‘Support’ on the top right corner of the home page. Once you click on it, you will be guided to a new page where you will have options on how to reach out to Nintendo customer support. You can submit a ticket to get assistance by selecting the category from the drop-down menu and then filling out the form with your personal details and explaining the issue you are facing. You will hear back from the Nintendo team once they review your request. On the same page, you will also see the option to chat and text message the company with any of your problems. While you cannot send an email, Nintendo offers other ways to reach out to them if you are unable to give them a call.

PissedConsumer Club

Contact Information

Nintendo Website:

Nintendo Help Center:

Corporate Office Address:

Nintendo of America Inc.
4600 150th Avenue NE
Redmond, Washington 98052
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 6:00am - 7:00pm (PT)


Locations:

Redwood City

2000 Bridge Pkwy,

Redwood City, CA 94065

Nintendo of Europe GmbH

Goldsteinstraße 235,

60528 Frankfurt am Main,

Germany

Nintendo of Canada Ltd.

Suite 150, 2925 Virtual Way,

Vancouver, BC V5M 4X5

Canada

Nintendo France S.A.R.L.

Le MONTAIGNE 6,

Boulevard De L'Oise 95031

Cergy Cedex, France

Nintendo Benelux B.V.

Zoomstede 21,

3431 HK Nieuwegein,

The Netherlands

Nintendo Ibérica, S.A.

Estébanez Calderón nº 36-5,

Edificio Discovery Planta 6

28020 Madrid, Spain

Nintendo RU LLC.

115054, city Moscow,

Paveletskaya Square,

house2, building 3, Russia

Nintendo Australia Pty Limited

804 Stud Road,

Scoresby, Victoria 3179,

Australia

Nintendo of Korea Co., Ltd.

12F, Central Place, 50,

Seosomun-ro, Jung-gu,

Seoul, 04505, Korea

Nintendo (Hong Kong) Limited

Unit 2101-7,

19 The Metropolis Tower,

10 Metropolis Dr.,

Hunghom, Kln.,

Hong Kong

More contact details

Fax:

+1(425) 882-3585

Summary of Nintendo Customer Service Calls

1.6K TOTAL
CALLS
05:12 AVG CALL
DURATION
24% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Nintendo?

Product/ Service Question:

  • “Cloud games nit working. Refund”
  • “Controller broke”
  • “Bad game”

Account Question:

  • “Hacked accounts on switches”
  • “My membership”
  • “Trying to re-link our child’s account to a current email address”

Request for Information Question:

  • “Can’t get my Nintendo switch to play need help”
  • “Need help wit switch 2”
  • “Help removing a account from another switch 2”

Cards Question:

  • “Card issues with update”
  • “E-Shop Card is damaged”
  • “Gift cards”

Payments and Charges Question:

  • “I can't use my mom credit”
  • “To give permission to use my credit card”
  • “I ordered an expansion pack for mario karts and it charged me for individual and family pack”

Refund Question:

  • “Want to refund a purchase”
  • “Refund on purchase of game”
  • “Need to refund coins”

Website/ Application Question:

  • “Used a download code and game did not load”
  • “Can’t download fortnight”
  • “Downloading issue because of transferred data to new switch.”

Return/ Replace Question:

  • “Changing Wii parental controls”
  • “I need to change my email on my account”
  • “I'm putting in my Correct password' & it's not working”

Shipping and Delivery Question:

  • “Missing order”
  • “I lost the phone that the emails on, so I can't get the verification code”
  • “Package mailed to wrong location”

Activation/ Cancellation Question:

  • “Cancel”
  • “Activate $20 Nintendo gift card”
  • “Automatic renewal”

Staff Question:

  • “SA Customer service is out of service”
  • “My switch was not turning on and I need to call customer service”
  • “Customer service”

Other Question:

  • “Dlc”
  • “Report Nintendo switch 2 stolen”
  • “Reset parental controls”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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