Nintendo
Nintendo Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nintendo has a 2.8 star rating from 68 customer reviews; 64% would likely recommend. Consumers are mostly neutral with 44% unfavorable and 29% positive responses.
Key Takeaways for Future Customers
- Expect mixed Nintendo reviews: strong game catalog but issues with account transfers and hardware durability.
- Be prepared for billing and refunds delays on subscriptions and eShop purchases.
- Keep records of purchases and serials; contact support for membership and account recovery.
Negative Feedback / Risk Areas
- Frequent customer complaints about account access, password recovery, and transfer restrictions.
- Poor customer service experiences and long resolution times for billing, fraudulent charges, and refunds.
- Reports of fragile hardware, Joy‑Con disconnection, and unavailable products.
Positive Feedback
Users praise games, mature titles, helpful support reps in some cases, and product diversity. Some report quick, calm service when issues are resolved.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nintendo has a 2.8 star rating from 68 customer reviews; 64% would likely recommend. Consumers are mostly neutral with 44% unfavorable and 29% positive responses.
Key Takeaways for Future Customers
- Expect mixed Nintendo reviews: strong game catalog but issues with account transfers and hardware durability.
- Be prepared for billing and refunds delays on subscriptions and eShop purchases.
- Keep records of purchases and serials; contact support for membership and account recovery.
Negative Feedback / Risk Areas
- Frequent customer complaints about account access, password recovery, and transfer restrictions.
- Poor customer service experiences and long resolution times for billing, fraudulent charges, and refunds.
- Reports of fragile hardware, Joy‑Con disconnection, and unavailable products.
Positive Feedback
Users praise games, mature titles, helpful support reps in some cases, and product diversity. Some report quick, calm service when issues are resolved.
Media from reviews
Turn one complaint into a collective action
Thief River Falls, Minnesota
Can’t get my Nintendo switch to play need help
- - I forgot my password and can't log in to play the games I've paid for.
- - I can't figure out how to get Internet going on the system.
I forgot to write my password down. I don't know what it is.
I can't get in to play the games that I've paid for the system. I've had it for a while, but I can't figure out how to get my Internet going on it.
It's not letting me. Yes, I am 56 years old, and I would like to play, but I'm trying to get it working again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Holland, Michigan
Nintendo switch is not connecting and breaks fairly easily
- - Used Switch (under 2 hours) won't connect to TV; even with a new dock, two TVs, licensed cords, and a repair shop, the issue persists.
stay away from nintendo
My Nintendo Switch that I got used, which didn't have more than 2 hours total on it, won't connect to my TV anymore. It sometimes connects, but when I am in the middle of an online game, it shuts off, and I lose because of it.
I bought a new dock, which didn't help, went through 2 TVs, still didn't work, replaced cords with Nintendo licensed cords, and went to a repair shop to try and fix it; all didn't work. I'm never buying something as cheap as that ever again unless they fix the build quality so that the controllers don't fall off and break every single time.
- Portable
- Excellent games & brilliant creativity
- Fun games
- Controller falls off
- Slow loading times
- Low quality
Preferred solution: Deliver product or service ordered
User's recommendation: Buy an xbox one or series s if you are looking for something affordable and not trashy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Yearly subscription refund
- - An unauthorized yearly Nintendo Online subscription was charged to my info less than a week ago, and I want cancellation and a refund.
Good afternoon, My nephew recently purchased the yearly online subscription for Nintendo online using my information with out me knowing. I was wanting to know if we can cancel that and refund me for the amount. The purchase was made less than a week ago.
Port Huron, Michigan
My Nintendo won’t turn on
- - The staff were really nice and calm.
- - They helped me get my Nintendo started.
- - The wait time was short and they gave tips for future issues.
The people who helped me were really nice, and they helped me get my Nintendo back started. They were really calm.
They were just really, really nice people, and I gave it a five-star rating because it was just great service. All in all, it did not take long for me to wait; it was just really, really nice. They helped me get my Nintendo started. They gave me tips, and they told me what I should use to do or what to do if this ever happens again, so all in all, the people are really nice.
The wait time isn't bad, and it's just a great thing. I would suggest, if you're having problems with your Nintendo, to call them.
Palatka, Florida
Want a game or my money back.
I purchased a switch game from Walmart and the game was not in the box in the cellophane was wrapped around it so it was a new game what do I do I want my money back or I want a game it was Mario
User's recommendation: Don't by from Walmart you may not get your merchandise
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrustration with Nintendo’s Anti-Consumer Practices
- - Account linking and annual deregistration lock digital purchases.
- - Transfers between consoles are slow; escalate to Nintendo decision-makers.
Hello,
I want to file a formal complaint regarding several Nintendo practices that feel anti-consumer and honestly insulting to loyal players: 1. Account/Console Linking: The once per year rule on web deregistration is absurd. If a console is lost, damaged, or returned, players are punished by being locked out of their own digital purchases. I had to return my Switch due to stick drift and now can't even play games I legally bought because of this broken system. No other major platform treats digital ownership this way. 2. Transfer Restrictions: Transferring your account and licenses between consoles should be instant and painless. Instead, it's a maze of outdated policies that make it feel like Nintendo doesn't trust the people actually buying their games. 3. Overpriced Games: Nintendo continues charging full price ($60-70) for years-old games, while other platforms regularly offer fair discounts. It feels like Nintendo takes advantage of its fan base's loyalty rather than rewarding it. 4. 4K Upgrade Tax on Switch 2: Customers are buying new hardware capable of 4K, but Nintendo is charging an extra $20 just to play re-released games in 4K. That's double-dipping and feels like we're being charged twice for the same product. 5. Amiibo Prices: $50+ for plastic Amiibo figures is excessive. They are locked behind artificial scarcity and inflated pricing, and in many cases, content is unfairly gated behind them.
Overall, Nintendo's policies are outdated, exploitative, and need urgent reform. People want to enjoy your games, but systems like these turn excitement into frustration.
I am asking for two things: Immediate help unlinking my account from my old console so I can play the games I purchased. Escalation of this feedback to decision-makers at Nintendo.
Please stop punishing players for supporting your brand.
Sincerely,
Lucas Cusano
- Good content and nostalgic
- Not owning our games
- Overpriced
- Disconnected old consoles once a year
Preferred solution: Apology
User's recommendation: We should all boycott buying your content until you guys start listening to you supporters
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNintendo - Review in Games and Movies category from Terrebonne, Quebec
- - Password doesn't work when logging in.
- - They report contacting Nintendo and sending a message.
- - There is a note to call police.
salut Nintendo parce que j'essaie de me type ça marche pas j'essaie de me rencontrer mon mot de passe puis ça marche pas tu es vraiment mot de passe que tu peux la faire on se voit rien à faire un message c'est pour ça mes cheveux pour te dire pourquoi tu étais à qui CALL POILCE INVIEO AI OI[A KAMQA
Preferred solution: Deliver product or service ordered
User's recommendation: CALL SONY HACKED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever got my Nintendo Switch 2
- - Nintendo Switch 2 was never delivered.
- - Delivery to 2000 North Alder Street, Apartment 28, Ellensburg, Washington; contact 509-636-****.
Never got my Nintendo Switch 2 because it never got delivered to me. So if you deliver it, my address is 2000 North Alder Street, Apartment 28, Ellensburg, Washington.
So message me back at 509-636-****. Thank you very much.
Preferred solution: Deliver product or service ordered
User's recommendation: Message Nintendo To get your Switch 2
It is not the smartest decision to post your home address and phone number here since this a third party site and anyone can see the information including people who work for the company and the rest of the world. Most likely this information will not be seen by Nintendo, but will be seen by random posters both insane and normal.
So if you think that someone had a party at your place, while you were at work, you know why. They at least deleted your phone number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerForgot email or no access to the email
Hi, How can I change my email for my Nintendo switch email if I don't have access to it or can you change it. You send me a link from my email and it said I dont have access to the link.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNintendo eshop
Someone used my card on Nintendo eShop, and it was not actually me who used my credit card. Can you please refund my money back to my credit card on the eShop for Nintendo Switch?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLogging
- - Extremely helpful staff member went above and beyond.
- - We were frazzled; we spent two days trying to fix our accounts, and she was patient.
Extremely helpful, the lady we spoke to went above and beyond. We were so confused and frazzled.
We've been trying to fix our accounts for two days, and she was very, very patient. She took her time with us and went over things probably more than three times because we were confused. My mother screwed up, but that's OK.
We hope that all of your staff is as friendly and wonderful as this lady was. Thanks, good job.
Just too long.
answer people that have subscribed to nintendo for along time and people that are new to nintendo and do a better job.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPersistent Disconnection Problem with Blue Joy-Con
- - Weak connection with the blue Joy-Con attached.
- - Frequent disconnects during gameplay.
- - Replacing with a new Joy-Con did not solve it.
Im experiencing a weak connection when attaching the blue Joy-Con to the main console. During gameplay, I frequently receive a notification that the Joy-Con has been disconnected, which seriously affects my gaming experience.
I have already tried replacing it with a new Joy-Con, but the issue remains. Could you please assist me with this problem?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo ask about a recent transaction on my card from your e-shop
- - $10 unauthorized charge on my card; I did not authorize it.
- - It appears someone used Nintendo; I suspect my brother.
I can't get info on a transaction I did not make that was on my card; someone stole it and bought something for $10. I did not authorize it either; I had no idea this happened until I got back from a recent trip and realized someone purchased something on a Nintendo. I think it might have been my brother on our Nintendo.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken switch controller
- - Connects to Chromebook but not to Switch.
- - Tried syncing and docking, but it never connected; I want a refund and a replacement.
So I tried connecting it to my Chromebook and to play Minecraft edge, and then I tried connecting it to my switch. I tried syncing it. I tried plugging it into the switch dock with my Nintendo switch inside it, and it never connected, and it will connect to my Chromebook, but not my switch.
And I would like a refund like a new controller and my switch controller has its clear and it has LED light so Im not trying to be rude
- It is broken
- It will not connect
User's recommendation: Refund please and I can’t show you the receipt because I got it from Santa
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Verified ReviewerWii perental control
Bought a wii would like to log into store dont have the perental pin
Would like to reset it and get a new pin sothat I can buy things online
Preferred solution: New password for my wii
About
, , ,
Nintendo is a Japanese international consumer electronics company headquartered in Kyoto. Nintendo is the largest video game company in the world. Nintendo was founded in 1889. Since 1983 the company has sold more than 2.4 billion video games and over 4 20 million hardware units all over the world. Millions of people all over the world have become fans of Nintendo video games. Nintendo is considered to be the world’s leading manufacturer of interactive entertainment. Nintendo games and gaming devices are known as one of the best in the market. High-quality products and competitive prices make this brand so popular.
Nintendo is ranked 138 out of 2214 in Games and Movies category
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All of your issues with their policies and pricing were/are available before purchasing the Switch then later the Switch 2. Your point by point list of complaints are answers to questions you should have considered prior to purchasing. You needed to ask yourself if you were ok with “What if X happens?” and proceed (or not) from there.